Listing Best Practices

When setting up your account:

• Use a role-based email – to keep your personal email address private and make it easy to pass your Vennu account to others when you go on holiday or move to another role 
• Add your mobile number – for emergencies and for out of hours contact only – this information is shared with your Guest so they can contact you 
• Add your ABN and bank details – so payments can be made directly to your nominated account
  
  For more information, see our short video: https://www.vennu.com.au/blog/video-signing-up-with-vennu/

Once you have set up your account, you can:

• Change or add emails – to keep relevant team members aware of booking communications
  
  For more information, see our short video: https://www.vennu.com.au/blog/video-changing-or-adding-an-email-to-your-account/ 

A good listing is clear, complete, and accurate. The description of your space is concise, and you use the relevant checkboxes for types of events, amenities etc.

Tell everyone about your organisation and the work you are doing in your community – target 50 – 70 words.

Price is one of the top three concerns for Guests when making a booking. National research has confirmed while the majority of Guests want to pay $50-$74 p/h for a community space many will pay up to $99 p/h.

Look at comparable spaces for price guidance, and be sure to add a basic Cleaning Fee.

We know 63% are comfortable to pay a little more in hire costs to ensure the venue is clean.

Finally, you can add additional service fees, e.g. for AV or furniture hire and subtract discounts for members, or recurring events for repeat customers before confirming bookings.

For more information, see our two short videos:
Applying a discount: https://www.vennu.com.au/blog/video-applying-a-discount-to-your-listing/

Adding additional fees: https://www.vennu.com.au/blog/video-adding-additional-service-fees-to-your-listing/ 

Clear, informative photos will show off your great space. We know Guests want to select a space efficiently and find visually appealing images compelling.

You can add as many photos as you like, and it is easy. 

For more information, see our short video:
https://www.vennu.com.au/blog/video-how-to-list-a-space-on-vennu/

For more advice, check out How to make the most of your Listing with Photos:
https://www.vennu.com.au/blog/how-to-make-the-most-of-your-listing-with-photos/ 

Availability is one of the top three concerns for Guests when making a booking. You can set your usual hours of operation as your default calendar.

When you use the Vennu Calendar, Guests will have real-time visibility of your actual availability— saving you unnecessary inquiries and Guests’ frustration and disappointment when you can not accept their booking.

For more information, see our short video: https://www.vennu.com.au/blog/video-managing-your-calendar/

Your terms and conditions and specifically your cancellation policy are among the top three concerns for Guests when making a booking.

Simplify your terms and conditions and implement a COVID specific refund policy for best results. Don’t forget to upload your terms and conditions as part of your listing.

A good example https://images.vennu.com.au/images/listings/terms_and_conditions/73/original/Terms___Conditions_of_Use.pdf?1611874253 

To simplify the booking process for you and your Guests, increase revenue, free up your time, and promote your Vennu.com.au listing(s) on your website.

Add a text link to Vennu or incorporate the custom images from Vennu
Add Vennu on the homepage of your website

For more information, watch this short video: https://www.vennu.com.au/blog/integrating-vennu-on-website/

While price and availability remain key, health and safety precautions and guidelines, cancellation policies and venue cleanliness are now much more critical.

Consider employing a local professional for routine cleaning, and remember to clean your spaces between events.

Use Vennu for all bookings for cashless payments and install keyless entry or key safes for additional safety.

Being responsive is essential for your Guests and also your reputation.

When Guests Request to Book your space they expect a timely response. If you take too long to respond the Vennu system may time out or you might loose the Guest out of frustration, hence being active is key.

Make sure the email address you have on Vennu is correct and Vennu is added to your address book to avoid emails going to spam. If you think you might not be able to respond to Guests in a timely manner then add additional staff members to the account, they can also accept bookings.

Here’s a video on how to add users to your account: https://www.vennu.com.au/blog/video-changing-or-adding-an-email-to-your-account/